FAQ

FREQUENTLY ASKED QUESTIONS

Q: What are hand spinners?
A: Hand spinners are typically used for relaxation and for people with restless hands. But they are just plain fun for all and are a great device to fidget with. 
 
Q: What are NobleSpin spinners made of?
A: We offer a variety of high quality spinners made of titanium plated stainless steel and also acrylic based options. For more spinner details please visit our about page.

Q: What bearing is included in the spinner?
A: All spinners come with our NobleSpin Ceramic Hybrid Bearing. This bearing is exclusively made and tested by us to ensure premium quality. For more bearing details please visit our about page.
 
Q: How long do the NobleSpin spinners spin?
A: NobleSpin spinners are designed for both high performance and comfort. Our spinners range from 120-300 seconds out of the box. Over time the bearing will "break-in" allowing even longer spin times.

Q: What is the life expectancy of the spinner?
A: The bearing over time will “break-in” and improve the spinning time of the spinner. With our longest spinning spinner, the Vantage, we have achieved spin times over 400 seconds after using the spinner for several months on a regular basis. Keep in mind, this is a brand new product and we are still learning the overall life expectancy. That being said, we use premium and durable materials and have high expectations for the life expectancy of the product.

Q: My bearing makes a grinding noise, or doesnt feel completely smooth. How do I clean or make my bearing more quiet?
A: We only recommend using a hair dryer for cleaning. Each spinner is made with a dry bearing, which means there will be a small amount of noise and it will not spin completely smooth out of the box. The spinners do not require regular cleaning maintenance, as the bearing caps will prevent most pocket lint and debris from clogging the bearing. We only recommend cleaning the bearing with a hair dryer if you have noticed a significant difference from when you first received the spinner, as there is potential for the bearing to get dirty over time. We do not recommend other cleaning methods because compressed air (which contains small amounts of water vapor), solvents and oil all greatly reduce spin times. If you do not care about the spin time of the spinner, adding a lubricant will make the bearing silent and spin completely smooth. We are still experimenting with options but again, do not recommend doing this, as spin times will reduce greatly (30 seconds or less) and we are uncertain of how this may affect the lifetime of the bearing.  

Shipping

Q: Where does the order ship from?
A: Orders ship directly from Austin, Texas, USA, where we are located.

Q: How long before I receive my order?
A: All orders placed by 3pm EST Monday - Saturday are fulfilled same day. Orders placed after 3pm EST will ship the following business day. Depending on the shipping option selected at checkout, this will determine the estimated delivery date. Please refer to the tracking number provided to get an exact estimate on the delivery time.

Q: Do you ship internationally?
A: Yes, we ship all across the globe. 

Order Processing

Q: What payment methods are accepted?
A: We currently accept PayPal and all major credit cards including Visa, Mastercard, Amex and Discover. To check out with a credit card using PayPal, select "Pay with Debit or Credit Card" at checkout.

Q: Is my personal information safe?
A: We do not share customer information with any 3rd parties. The only information we use is your email address and shipping address to ship your order and contact you if necessary. Payment information is never stored.

Q: What is your return policy?
A: Our policy lasts 14 days from the delivery date. If 14 days have gone by since the delivery of your purchase, unfortunately we cannot offer you a refund or exchange. For more information view our return policy.